Top Philippine Call Center Companies

One of the demand jobs these days is working in call center companies. The call center industry provides jobs to thousands of Filipinos and there seems to be an unending need to fill in different job positions. Call centers attract many applicants especially those who are fresh out of college because the job doesn’t require any work experience although it is an advantage. You can also get hired and sign the contract on the same day that you walked in to their recruitment centers. There are lots of call center companies in the country, whether they provide services to local or international clients, and it is good to know some of the top Philippine call center companies.

Top Philippine Call Center Companies


Convergys Philippines Corporation

Convergys emerged in 2003 from a single contact center in Manila to 18 contact center facilities all over the Philippines. It has been awarded “BPO Employer of the Year” for the third time by International ICT Awards which is organized annually by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce of the Philippines.

Site Locations: Bacolod, Baguio, Cebu, Laguna, Makati, Manila, Pasig, Quezon City
Website: http://www.convergys.com/company/locations/

JPMorgan Chase & Co.

JPMorgan Chase & Co. established a Global Service Center in Manila in 2005, which continues to expand its scope of services. Currently, the center provides support for the customers and operations of Card Services, Retail Financial Services and Treasury and Securities Services. These support services include financial processing, mortgage operations, information technology, as well as, inbound and outbound calls for the firm’s U.S based retail and wholesale businesses.

Site Locations: Cebu, Taguig
Website: http://www.jpmorganchase.com/PHcareers

Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.

Site Locations: Mandaluyong, Taguig, Quezon City, Makati, Pasig, Cebu
Website: http://careers.accenture.com/ph-en/about/locations/Pages/index.aspx

Sitel

Sitel is involved in acquisition and sales, back office services, collections, customer care, and technical support.  It was established in Manila in 2000 and currently has 9 call centers in the Philippines that make up its largest offshore contact center hub. Languages supported are English, Mandarin, Cantonese and Spanish. It has received several awards including Outstanding Employer for Large Enterprise and BPO Company of the Year.

Site Locations: Pasig City, Quezon City, Mandaluyong City, Baguio City
Website: http://www.sitel.com/index.php?p=Locations&id=65

SYKES Asia

SYKES Asia is the officially recognized pioneer in the Philippines call center industry.  In 1977, SYKES made history by being the first call center to support Filipino talent. With only 14 employees, SYKES began operations in the Philippines. But through its commitment to excellence, innovative process and committed team, SYKES rapidly expanded its business operations across Metro Manila, more than doubling its man power in less than 10 years. Now on its 15th year, SYKES has a team of almost 14,000 capable and dedicated employees working in 8 different sites to support Fortune 500 clients across the globe.

Website: http://www.sykes.com/careers/philippines/contactus.aspx

Telus

Telus started as a small local company known as Ambergris Solutions in 2001, with only 50 seats. They are now an important part of TELUS International, a global company that enables customer experience innovation through spirited teamwork, a caring culture, agile thinking and flexible delivery that puts customers first.  Ambergris was re-branded TELUS International Philippines in 2007. Today, TELUS International Philippines has three sites and approximately 7,000 proud team members who deliver exceptional customer service to our clients around the world.

Website: http://www.telusinternational.com.ph

HSBC Global Resourcing

Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Global Service Delivery in Philippines is represented by HSBC Electronic Data Processing (Philippines) Inc (HDPP). It comprises 2 Group Service Centres located at Metro Manila (Alabang and Quezon City) which commenced operations in 2004 and 2008 respectively.

Site Location: UP Ayala Technohub Commonwealth Avenue, Diliman, Quezon City
Website: http://www.hsbcglobalresourcing.com/country.aspx?gsc=GSC_MAN

Stream Global Services

In 2008, Stream opened its first Philippine contact center in Manila and acquired eTelecare in 2009 because of its rapid growth. Stream has been providing customer care and technical support services to customers for more than twenty-five years. Originally set up as the support arm for a U.S-based software reseller in 1983, Stream began working as an independent revenue generating division in 1995.

Site Locations: Muntinlupa, Cebu City, Pampanga, Makati, Quezon City
Website: http://careers.stream.com/content.aspx?MenuId=3

Teletech

From its center in Manila, TeleTech delivers a range of services, including business process management, facilities management, and seamless global services. TeleTech's Philippines' operation serves multinational organizations looking for cost-effective customer management solutions and services - including a global leader in broadband internet-based communications with one of the largest, most technologically advanced networks in the world. A strong partnership with the Philippines Long Distance Telephone Company (PLDT), the leading Philippines telecommunications provider, ensures TeleTech can offer exceptional customer management centers and solutions to clients in the Philippines and overseas.

Site Locations: Bacolod, Cavite, Rizal, Cebu, Dumaguete, Iloilo, Batangas, Makati, Mandaluyong, Pampanga, Pasay, Quezon City
Website: http://www.teletechjobs.com


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Post a Comment

  1. Go, go, CVG! Well, if I heard the report right, according to CVG's earnings report last quarter, the Philippines is its #1 BPO location worldwide.

    ReplyDelete
    Replies
    1. That's good news! It goes to show that we're providing quality service and could mean more job opportunities for Pinoys.

      Delete
  2. Good to know the top Philippine call center companies. There are also call center companies in Cebu that are growing and have their expansion in other places. They also contribute to the outsourcing industry of the country. Let's just Kudos to Filipinos!

    ReplyDelete
    Replies
    1. You're right, Cebu is now becoming a call center hub bringing more jobs.

      Delete
    2. Yes. You can actually read more outsourcing news about Cebu here BPO Industry Philippines.

      Delete
  3. AICOM Solutions a multi awarded company which started offshore outsourcing business in 2004. The company has been in existence in software development since 1999. http://aicomcorp.com

    ReplyDelete
  4. thanks for sharing the info. Please help me to get top 12 outband call center in Makati. it is really urgent for me.

    thanks in advance.

    ReplyDelete
  5. im glad to see Accenture on the list. im looking for a new job though as i've already submitted my resignation and my last day would be on april 15. any recommendations guys?

    ReplyDelete
  6. How come teletech sucks? could you please explain that to us?

    ReplyDelete
  7. I think you forgot to add GlobalSky Call Center as one of the top call center in the Philippines. Thanks!

    ReplyDelete

Your feedback is highly appreciated. Unnecessary or irresponsible comments will be deleted immediately. Thank you.

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