Working in a Call Center: Disadvantages

Working in a call center environment is not for everyone.  From an outside view, call center work looks easy, and sometimes, even glamorous. It may seem easy making a living from sitting in front of a computer and talking on the phone, but in reality call center work is stressful and challenging. I can attest to these as I’ve been working in a call center for almost seven years now. Whew! How time flies!

 Working in Call Center: Disadvantages

After I laid down the advantages of working in a call center, call center work has its disadvantages. Clients are based overseas and because of this you will have to work at night.  Working at night can be a bitch, it takes a lot of sacrifices working night shift and maintain a normal lifestyle. Shifting schedules affect your body clock and some do find it hard to come up with this. Night shifts can destroy your sleeping pattern and make you feel drowsy all the time even when you sleep long hours during the day.

A study conducted by the University of the Philippines Population Institute (UPPI) found out that on average, call center workers get less sleep than non-call center workers. They also have a higher proportion with sleep problems, particularly among female call center workers. Some other findings that could affect health are:
  • Call center workers drink more coffee per day than non-call center workers
  • The most common leisure activity is drinking alcoholic beverages
  • A large percentage of call center workers are smokers
Aside from the health risk factors, call center workers constantly face the dangers of travelling at night. I know some friends who got mugged coming to work. 

There’s also a possibility of being robbed by some unscrupulous taxi drivers. That’s why it is important to know trusted taxi companies or be extra careful when riding a cab. If you take public transportation like buses, as I usually do, aside from hold uppers and pickpockets, the percentage of road accidents are high during night until the wee hours of the morning.

For people with family, it would be doubly hard for you to work in call centers as you may not be able to guide your kids and attend to their needs because of your working hours.  To cope up with this, I just always tell myself that it’s better than working abroad because at least I’m not away from my family.

You don’t get to observe Philippine holidays and attend important family gatherings. So forget about planning for Christmas or New Year celebrations as most likely you will end up celebrating in the office. You could be assigned to work on weekends for you can’t choose what schedule you may get.

Pressure is high when it comes to performing your daily duty because of the need to achieve targets. All call center companies have sales targets they expect the employees to meet and if the targets aren’t met within the set time period, a call center agent’s job is put at risk that may lead to attrition.

Call center work can get tiring and call center employees often complain of “brain drain” because of the monotonous nature of their job. Some will feel as if their life is being compromised and would once more search for jobs that will afford them utmost freedom or at least provide them with enough motivation to work but in the end may end up working in a another call center.


Be sure to check out the Top Call Center Companies in the Philippines.


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